OUR QUALITY
Lansdowne prides itself in delivering custom made solutions that help our customers succeed. More than just a motto, this business philosophy underscores everything we do. It requires us to take the time to understand our customers' needs before prescribing a solution.
The question is, how do we measure how well we deliver custom made solutions? One way is to ask. Lansdowne uses a customer feedback survey among several important measurements to gauge how effectively we live up to our promise and business philosophy.
Since June of 2001, Lansdowne has sent a customer feedback survey to nearly every customer. Although each survey is different, we make sure at least 11 of the questions are the same. This lets us compare and measure customer satisfaction on both an individual and aggregate level.
The common questions we ask appear below.
- Lansdowne Technologies Inc. prides itself in creating custom-made solutions and avoiding a cookie-cutter approach. How did we do in this regard?
- (a) How well did the Lansdowne Team match the claims that we made in our proposal in terms of experience?
- (b) How well did the Lansdowne Team match the claims that we made in our proposal in terms of knowledge?
- (c) How well did the Lansdowne Team match the claims that we made in our proposal in terms of leadership?
- How well did the Lansdowne Team adapt itself to the assigned tasks and working environment?
- How well did the Lansdowne Team provide the correct level of effort to achieve the requirements?
- How effectively did the Lansdowne Team consult with you in completing the assignment?
- How well did the Lansdowne Team provide you with regular updates on the progress being made, and seek direction and clarification on appropriate occasions?
- How well did the Lansdowne Team provide useful advice and well-reasoned recommendations in progressing work on the project?
- How effective was the Lansdowne Team in expressing their ideas at planning meetings and in team settings?
- How well did the Lansdowne Team show initiative in progressing work on the assignment?
The aggregate results of all our customer surveys, since June 2001, appear below. Excellent is the most frequently selected rating with 587 selections, which represents 41.6% of all customer responses. Unsatisfactory has the fewest selected customer responses with 3. Shown graphically, this same data appears below.
At Lansdowne, we're proud to achieve a combined 82.8% superior and excellent rating. But we're still working to achieve even greater customer satisfaction by delivering the customized solutions that help our clients succeed.
NEWS & EVENTS
LANSDOWNE AWARDED CONTRACT BY TRANSPORT CANADA
Lansdowne is pleased to announce that our Security and Emergency Management Business Line team was recently selected by Transport Canada for the Analysis and Compilation of Federal Instruments Impacting on Maritime Commerce Resumption (MCR) Project. The Lansdowne team led by Peter Avis will compile a full inventory of Federal Instruments impacting on MCR, assess their relevance and placement in the Emergency Management continuum, validate with involved departments, and make findings and recommendations with respect to improved MCR in the Marine and Port Security context.
A Merry Lansdowne Christmas
Lansdowne will be supporting our traditional annual Christmas Wish project for the 8th year. This year, we contacted the Caldwell Family Centre and are receiving the particulars of families who are in need this holiday season. Thanks to your overwhelming support last year, we will again be supporting six families.
As always, participation for all is, of course, entirely voluntary. As in the past, we welcome participation from both Employees and Associates. Generally, one can contribute in two ways; financial contribution or directed gifts for the families.
Last year, we supported six families (a total of 25 people). As indicated, thanks to the generosity of Lansdowne Employees and Associates, we ensured gifts for the families, provided Christmas dinner and a financial contribution in the form of grocery certificates for those extra items needed to round out the holiday. We hope to be able to provide at least one gift for each adult and two for each child.
For financial contributions, please contact Trudy Millette directly with contribution details. All gifts should be placed in Trudy’s Gift Box by the front door at Lansdowne, before December 17th. We will also be donating non-perishable food items to each family – please place donations in Trudy’s Food Hamper between December 7th and 18th.
At this time of year when the need is the most greatest, our contributions help make Christmas for these families. These are austere times for many families and most of us find ourselves in fortunate positions to put food on the table and gifts under the tree. We are hoping to do the same for these families. Thanks for your support!