OUR QUALITY
Lansdowne prides itself in delivering custom made solutions that help our customers succeed. More than just a motto, this business philosophy underscores everything we do. It requires us to take the time to understand our customers' needs before prescribing a solution.
The question is, how do we measure how well we deliver custom made solutions? One way is to ask. Lansdowne uses a customer feedback survey among several important measurements to gauge how effectively we live up to our promise and business philosophy.
Since June of 2001, Lansdowne has sent a customer feedback survey to nearly every customer. Although each survey is different, we make sure at least 11 of the questions are the same. This lets us compare and measure customer satisfaction on both an individual and aggregate level.
The common questions we ask appear below.
- Lansdowne Technologies Inc. prides itself in creating custom-made solutions and avoiding a cookie-cutter approach. How did we do in this regard?
- (a) How well did the Lansdowne Team match the claims that we made in our proposal in terms of experience?
- (b) How well did the Lansdowne Team match the claims that we made in our proposal in terms of knowledge?
- (c) How well did the Lansdowne Team match the claims that we made in our proposal in terms of leadership?
- How well did the Lansdowne Team adapt itself to the assigned tasks and working environment?
- How well did the Lansdowne Team provide the correct level of effort to achieve the requirements?
- How effectively did the Lansdowne Team consult with you in completing the assignment?
- How well did the Lansdowne Team provide you with regular updates on the progress being made, and seek direction and clarification on appropriate occasions?
- How well did the Lansdowne Team provide useful advice and well-reasoned recommendations in progressing work on the project?
- How effective was the Lansdowne Team in expressing their ideas at planning meetings and in team settings?
- How well did the Lansdowne Team show initiative in progressing work on the assignment?
The aggregate results of all our customer surveys, since June 2001, appear below. Excellent is the most frequently selected rating with 587 selections, which represents 41.6% of all customer responses. Unsatisfactory has the fewest selected customer responses with 3. Shown graphically, this same data appears below.
At Lansdowne, we're proud to achieve a combined 82.8% superior and excellent rating. But we're still working to achieve even greater customer satisfaction by delivering the customized solutions that help our clients succeed.
NEWS & EVENTS
LANSDOWNE TECHNOLOGIES INC. AND NEK ADVANCED TECHNOLOGIES GROUP
LANSDOWNE TECHNOLOGIES INC. AND NEK ADVANCED TECHNOLOGIES GROUP
FORM LICENSING AND JOINT VENTURE AGREEMENT
OTTAWA, Ontario, April 26, 2010 – Lansdowne Technologies Inc. (Lansdowne), announced today that it had recently finalized an agreement with NEK Advanced Securities Group, Inc. (NEK) to provide Critical Infrastructure Protection (CIP) training courses in the United States.
Lansdowne operates the Critical Infrastructure Institute (CII) Canada and is the exclusive training provider for CIP courses in Canada. The CII CIP training syllabus that NEK will offer in the US market features:
· Program Course: This course offers a strategic perspective to CIP in order to provide a complete coverage of the CIP specialty.
· Technical Course: This course addresses a wide range of CIP related subjects such as physical security, emergency management, structural engineering, threat/terrorist operations and computer/SCADA vulnerabilities.
· Applied Course: This course has a practical focus – it teaches candidates how to conduct an integrated CIP assessment of a facility, campus or organization and is predominantly hands-on.
“This agreement will make the unique CIP training courses developed by CII available to US-based CIP practitioners,” said Michel Anglehart, President of Lansdowne Technologies Inc. “We are extremely pleased to welcome NEK to the growing CII community.”
“I am very pleased to announce this initiative. We are looking forward to providing relevant CIP training, and focused on providing CIP program managers with the industry-leading tools and methodologies they need to develop, sustain and improve their programs,” said Bo Todd, Director of Special Program Group for NEK.
NEK will be running its first serial of courses starting on May 3rd 2010 in Colorado Springs, Colorado and Lansdowne’s next serial of courses is scheduled for 7-19 June 2010 in Ottawa, Ontario.
About Lansdowne Technologies Inc.
Lansdowne Technologies Inc. provides value-added consulting services in both the public and private sectors. Lansdowne has extensive management experience in the defence, aerospace and security sectors and are engaged actively in proposal support, emergency management, threat and risk assessment and critical infrastructure protection activities.
About NEK Advanced Securities Group Inc.
NEK’s mission is to provide our clients the highest quality Special Operations related services and capabilities possible in response to unique contracting requirements. The Company combines competent, highly experienced professionals with a combination of corporate flexibility and rapid responsiveness to ensure the highest level of customer satisfaction. Our readily available services alleviate inherent governmental restrictions in order to meet rapidly emerging foreign and domestic requirements. NEK will work with each customer to identify training requirements and objectives in order to develop a custom training program that satisfies those requirements.
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If you’d like more information about this topic, please contact:
Peter Johnston, Lansdowne Technologies Inc., Vice President, 613-240-9206, www.lansdowne.com
Bo Todd, NEK Advanced Securities Group Inc., Director, Special Programs, 719-266-3938, www.nekasg.com
LANSDOWNE AWARDED CONTRACT BY TRANSPORT CANADA
Lansdowne is pleased to announce that our Security and Emergency Management Business Line team was recently selected by Transport Canada for the Analysis and Compilation of Federal Instruments Impacting on Maritime Commerce Resumption (MCR) Project. The Lansdowne team led by Peter Avis will compile a full inventory of Federal Instruments impacting on MCR, assess their relevance and placement in the Emergency Management continuum, validate with involved departments, and make findings and recommendations with respect to improved MCR in the Marine and Port Security context.