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Lansdowne Technologies Inc.

275 Slater Street
Suite 1001
Ottawa, Ontario CANADA
K1P 5H9

P: 613-236-3333
F: 613-236-4440

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Lansdowne Technologies - News

Welcome to the Lansdowne Technologies news section.

Lansdowne Technologies - News

Lansdowne Exhibits at SecureTech

Lansdowne will be participating as an exhibitor at SecureTech 2011, which is a two day public safety and security omnibus Conference and Exhibit, organized by the Canadian Association of Defence and Security Industries (CADSI) to be held on October 25-26, 2011 at the new Ottawa Convention Centre.

 

Please visit us at our booth (Booth # 239). The Trade Show is free to attend and registration is possible either at the door or on-line at.

https://www.securetechcanada.ca/index.php


Lansdowne Client Announces Results of Groundbreaking Study

One of Lansdowne’s clients, the Canadian Trucking Alliance (CTA), recently announced the results of a Groundbreaking Cargo Crime in Canada Study. The study was conducted by a team of security experts from Lansdowne and involved extensive consultations with key stakeholders from the trucking, law enforcement and the insurance sectors from across the country.
This study is a further example of Lansdowne’s extensive knowledge and experience in the security and emergency management domain. The CTA’s announcement can be viewed at:


Lansdowne prides itself in delivering custom made solutions that help our customers succeed. More than just a motto, this business philosophy underscores everything we do. It requires us to take the time to understand our customers' needs before prescribing a solution.
The question is, how do we measure how well we deliver custom made solutions? One way is to ask. Lansdowne uses a customer feedback survey among several important measurements to gauge how effectively we live up to our promise and business philosophy.
Since June of 2001, Lansdowne has sent a customer feedback survey to nearly every customer. Although each survey is different, we make sure at least 11 of the questions are the same. This lets us compare and measure customer satisfaction on both an individual and aggregate level.
The common questions we ask appear below.

  1. Lansdowne Technologies Inc. prides itself in creating custom-made solutions and avoiding a cookie-cutter approach. How did we do in this regard?

  2. (a) How well did the Lansdowne Team match the claims that we made in our proposal in terms of experience?

  3. (b) How well did the Lansdowne Team match the claims that we made in our proposal in terms of knowledge?

  4. (c) How well did the Lansdowne Team match the claims that we made in our proposal in terms of leadership?

  5. How well did the Lansdowne Team adapt itself to the assigned tasks and working environment?

  6. How well did the Lansdowne Team provide the correct level of effort to achieve the requirements?

  7. How effectively did the Lansdowne Team consult with you in completing the assignment?

  8. How well did the Lansdowne Team provide you with regular updates on the progress being made, and seek direction and clarification on appropriate occasions?

  9. How well did the Lansdowne Team provide useful advice and well-reasoned recommendations in progressing work on the project?

  10. How effective was the Lansdowne Team in expressing their ideas at planning meetings and in team settings?

  11. How well did the Lansdowne Team show initiative in progressing work on the assignment?

The aggregate results of all our customer surveys, since June 2001, appear below. Excellent is the most frequently selected rating with 587 selections, which represents 41.6% of all customer responses. Unsatisfactory has the fewest selected customer responses with 3. Shown graphically, this same data appears below.

chart

At Lansdowne, we're proud to achieve a combined 82.8% superior and excellent rating.  But we're still working to achieve even greater customer satisfaction by delivering the customized solutions that help our clients succeed.