Lansdowne Code of Ethics
We believe our first responsibility is to our clients. In meeting their needs we will provide an honest evaluation of their requirements based not only on their perception but also on our experience and expertise. Our estimates of effort will consider all aspects of the requirement as completely as our understanding will allow. Having provided our best advice, we will work to satisfy the agreed requirement in all respects. We will design innovative and custom solutions, avoiding a mass-produced and “cookie cutter” approach. Everything we do must meet or exceed the client’s quality expectations. Our services and products will be delivered at fair and reasonable price. Our best efforts will be dedicated to delivery of the product on time and within budget and scope.
Lansdowne’s first responsibility is serving our clients’ needs. Our consultants evaluate our clients’ requirements honestly and completely, based not only upon our clients’ stated needs, but also upon our collective experiences, lessons learned, and expertise. To this end, Lansdowne strives to:
· Provide level of effort estimates that encompass all elements of the requirement, including seemingly hidden and implicit requirements;
· Provide advice that is sound and beneficial, even when not consistent with clients’ expressed expectations;
· Meet the agreed objectives of each assignment, including price, scope, deliverables, and quality;
· Investigate, design, and implement custom made solutions in concert and cooperation with out clients in a manner that best achieves both our clients’ stated goals and Lansdowne’s ethics, standards, and business goals
· Deliver competent services at fair prices
Corporately, we strive to hire exceptional people who have the knowledge, experience and leadership to provide high quality services. We work closely with our clients to ensure that we understand their needs to help them succeed. We encourage and support our employees to improve their knowledge and skills. We do what it takes to get the job done right. We help each other when asked and ask for help when we need it. We work within an environment of shared knowledge and experience, and strive to foster that environment through structure and process. We accept constructive criticism and maintain a sense of humour.
Lansdowne accomplishes these goals by:
· Hiring exceptional professionals with the knowledge, experience, skills, and leadership to achieve the above goals;
· Providing the resources, climate, and opportunities to our employees to continually improve their knowledge and skills;
· Creating a working environment that promotes cooperation and support among our team members;
· Promoting knowledge sharing and lessons learned across all disciplines;
· Working closely with our clients at the outset of each engagement to ensure a crystal clear understanding of each clients’ unique needs and expectations;
We are responsible to our employees and associates, recognizing that their efforts form the foundation of our success. Each employee and associate is considered an individual and is treated with respect, and in an open and collegial working environment. We strive for an environment of open and frank communication, in which all employees and associates are expected to participate, and to which all are encouraged to contribute. Compensation must be fair and adequate, and working conditions clean, safe and suitable for the work being undertaken. Employees will be encouraged and supported in continuous professional development. Associates will be invited to participate in selected professional development activities sponsored by Lansdowne. Employees and Associates will not be employed in work that, because of previous experience or positions, will place them in contravention of conflict-of-interest guidelines.
We are responsible to our strategic partners to ensure mutual endeavours are beneficial to the client, to Lansdowne and to our partners. We respect the intellectual property and client bases of our partners and expect the same in return.
We are responsible to the communities in which we live and work. We must be good citizens – support good works and charities and bear our fair share of taxes. We must protect the environment and conserve resources through prudent management of our daily operations. We must contribute to the growth of the local economy through productive support of our customers.